Data Center
Technology &
Operations

High Performance for your Computing Center

High Performance for your Infrastructure and your Data Center

More performance, more data, more security. Highest availability at maximum speed. Your data center is the power station of your IT – and it’s under rapidly increasing pressure. But everything’s in experienced hands with ISD: With our pioneering solutions and top know-how, we design data centers that are efficient, secure, performant and future-oriented.

Our Data Center Technology & Operations services

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High Availability

We plan, create and maintain highly-available server clusters for you. On the widest range of platforms, such as UNIX, LINUX and Microsoft. On-site or via LUCAAS, our private cloud that we manage ourselves – so you know that your services are implemented in fail-safe manner and continuously monitored.

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Application Server

The market has many application servers, including Tomcat, WebSphere, Weblogic, JBOSS – and our specialists filter out the application that best suits your needs. They set up the application server platform and take over its operation. At the same time, you profit from the advantages of our supplier connections, which have been solidly established for decades now.

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Backup & Recovery

You’re well prepared for any emergency with data backup concepts by ISD. Whether in the network, mobile workspace or in the hybrid and public cloud, our certified employees create perfectly-customized solutions for the backup and disaster recovery of your complete systems, using top products like Veritas, Veeam, TSM and EMC Networker.

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Shared Services

Take more time for your core business – we’ll take over your IT. Our expert technicians are there for you, planning and coordinating your IT projects. This includes active monitoring with qualified first-level support and core service times from 5.30 am to 11 pm. Our On-Call Service processes Second Level incidents on request, 24/7.

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Database Administration

Your database systems must perform at their best, even with the highest demands. We develop reliable high-availability solutions and load-balancing systems on various database platforms for you. These platforms include MS SQL, Oracle, DB2, MySQL, Maria DB, PostgresSQL and Mongo DB.

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Storage

How can the ever-increasing amount of data be stored across your enterprise, quickly and effectively? ISD sets up powerful, cost-effective storage or shared storage solutions for you – with common standards such as NetApp and open source solutions like Ceph. You can depend on our many years of experience to see you through.

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Monitoring

Excellent monitoring is essential for high availability – and it detects problems before they become an incident. With software such as Nagios and SCOM, we create cross-platform monitoring for your services in real time. We incorporate individual checks, link different monitoring systems, and connect them to your service management tools.

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Virtualization

Reduce IT costs – and enhance performance at the same time. Virtualization is one of the most effective ways to make your IT future-proof. Whether it’s application provisioning, or server/desktop virtualization: Our specialists ensure the stable, low-maintenance operation of your systems. Resource-saving and highly available on Citrix, MS, VMware and KVM platforms.

Cloud Services

Take the next step with us: When you use the ISD-managed Private Cloud LUCAAS (Ludwigshafen Cloud As A Service, you get exactly the IT services the way you need them. Flexible, scalable, secure and certified – and always highly available in the ISD data centers. Whether infrastructure, platform or software; a cloud strategy tailored to your needs relieves your IT and gives it flexibility.

Our three cloud service models embrace:

Software as a Service
(SaaS)

The most diverse applications are implemented in our cloud for you and ready to go. You choose – our expert team takes over the administration and monitoring, so you benefit from the latest software with maximum cost transparency.

  • A constantly growing software offer
  • Cost control
  • Certified partner
  • Updates free of charge

Platform as a Service
(PaaS)

Our environment – your applications. The ISD-owned LUCAAS Managed Private Cloud offers you an individual runtime environment for your applications. Uncomplicated, fast and worldwide access to your applications... and you manage them. If you wish, we can help you. Ideal for developers and data analysts.

  • Individual runtime environment
  • Centralized management of your applications
  • Experienced IT experts
  • 14-day demo portal

Infrastructure as a Service (IaaS)

From the server to the storage, you can use our hardware infrastructure as you need it. It’s highly available, maximally scalable and – of course – linked redundantly, so you benefit from state-of-the-art technology together with calculation and failsafe performance.

  • Server and memory at the push of a button
  • Hosting in German data centers
  • Flexible and scalable
  • ‘Pay as you go’ price model

Infrastructure services

Keeping your infrastructure moving smoothly

How does an IT infrastructure look that’s technically convincing and covers all the other requirements of your company at the same time? Our specialists support you holistically when it comes to planning your new infrastructure, its setup, operation and maintenance. Or they’ll develop optimization and monitoring solutions for you if your systems are already running. Certifications and partnerships with leading manufacturers round off our profile – and make us a truly decisive success factor for our customers.

Consulting

  • Revamping your existing infrastructure
  • Installation of new technologies
  • Analysis and implementation of IT processes based on ITIL V3

Projects

  • Comprehensive planning and execution of IT projects
  • Project management based on uniform methods
  • Implementation of IT services in complex infrastructures

Operations

  • Infrastructure Operations/Enterprise Services for Data Center Operations
  • TSC Service Desk
  • Second and third-level support
  • On-call and escalation management up to 7 x 24 hours
  • Core service times from 5.30 am to 11 pm

The performance of the TSC Service Desk?

Your IT processes should run optimally, without disruption. To achieve this, we make our entire sphere of competence available for you with our Technical Service Center (TSC).

  • First-level support for enterprise services
  • Single point of contact – one point of contact for all support requests
  • Active monitoring
  • Constant further development of TSC processes
© 2018 ISD - Industrie Service für Datenverarbeitung GmbH, Ludwigshafen