Project & Service
Management

Project & Service Management – a field in which we are true experts

From IT strategy to operations, we are the experts.

Today more than ever, IT is flowing through company structures. Its countless tools, policies and opportunities lead to IT being fused with almost every business.

What sounds like hardly-controllable complexity transforms our way of thinking and acting – to your distinct advantage. Our philosophy is to align all IT-relevant processes in such a way that they provide your business activities with the best possible support – and we ensure that your projects can run quickly and smoothly at the same time.

SD Project & Service Management – top quality and predictability with maximum transparency.

Project Management

Concept-wise, not much has changed in the last few years. Whoever plans, develops and implements IT solutions in a company still maps them as ‘projects’. However, behind one single IT project today lies a complex world of policies, frameworks, methods, and tools – a variety of factors that are characteristic of digital transformation and which pave the way for it.

Professional project management is the key here – it takes all these aspects into account, coordinating workflows centrally and ensuring the success of the project.

Our topics in project management

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Partial or total
project management

How much ISD do you want? Whether we integrate individual roles and resources or set up a whole project, our project management office is always at your disposal, meeting your requirements perfectly.

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Sourcing & Staffing

Whether you want to outsource individual PM tasks, assessments or quality assurance measures, we offer you a wide range of specialists with the widest possible range of qualifications, supporting your outsourcing with outstanding technical and commercial resources.

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PM Integration

Our project consultants will implement tailor-made, turnkey frameworks into your organization, using all their know-how, proven methodology, years of experience and their passion for what they do.

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Tools & Support

Projects simply can’t be planned with templates, because successful project management is tailor-made. That’s why we create blends of PM tools, methods and training courses that are perfectly adapted to our customers’ special requirements.

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Monitoring &
Controlling

Projects today should be ‘controllable’ and they can be controlled where a well-developed control and intervention concept is available. ISD offers you many approaches to achieve this. One example is the implementation of holistic risk management – with countermeasures and automatic mechanisms for early detection and prevention.

 

Service Management

You’ll be surprised at the amount of potential in consistent IT service management, even in frameworks that are already in use. We use ITSM based on ITIL to achieve the tailoring of your processes and tasks strategically and operationally, matching your IT exactly to your business. In this way, you gain the highest level of transparency in all your IT processes – and reliable key figures for business decisions.

Our Topics in Service Management

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ITSM implementation

ISD will integrate ITIL-based service management into your corporate structure – and we’ll always be there for you, from planning right through to operation and beyond.

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Service Conception

Which new commercial or technical services would you like to set up? ISD service concepts incorporate all the relevant company factors into the conception. Our specialists develop, implement and monitor new IT services – with in-depth knowledge of the markets, methods and guidelines.

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Continuous Optimization

Established service structures can only remain good if they’re not carved in stone. If they are to function permanently, they must be continually questioned and critically reviewed. Continual Service Improvement by ISD sustainably maintains the quality of your IT.

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Service Review

Performed on a regular basis, the service review ensures that the agreed KPIs and CSFs are adhered to – letting you know reliably how your service quality can be specifically increased – and how you can achieve more efficiency in your business processes together with us.

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Processes & Roles

Any service, no matter how well-developed it is, achieves nothing without ‘human power’ behind it – but searching for suitable resources and analyzing and selecting them are costly procedures. Just leave it all to us! We will gladly take over individual roles or entire processes for you and assist you with outsourcing and outtasking.

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